Legal

 

  • Please read carefully the following Terms and Conditions in conjunction with our Privacy Policy prior to placing your orders with Grub Rug.

    We reserve the right at all times to make changes or updates to these Terms and Conditions at any time without providing you with prior notice. Any changes or updates to these will apply immediately at the time of posting on the website.

    If you do not agree to these Terms and Conditions, please do not continue to use our website.

    • Business Days are Monday-Friday, where trading banks are open for the public for transactions.

    • Goods means the items offered for sale described or displayed on www.grubrug.com.au.

    • Order means any request by you to purchase Goods online from www.grubrug.com.au in accordance with these Terms and Conditions.

    • Delivery fee means the fee charged by the delivery agent of Grub Rug for the delivery of goods to you.

    • The delivery address means the address which the order is to be delivered as provided by you on the electronic order form on the website.

    • Authorised Delivery Agent means any nominated third party nominated by Grub Rug.

    • GST is the Australian Goods and Services Tax changed on designated goods and services as defined under A New Tax System Act 1999 (Commonwealth).

    • Law means any written rule/s. For example Act, Regulation, Code, Order or Rule, Any Government Ordinance or By-Law, any Governmental Agency’s Rule, Regulation or Determination and any form of Custom or Policy recognised and enforced by court judgment.

    • Personal Information has the meaning as defined under the Privacy Act.

    • Price means the purchase price of each individual item as specified on the website and includes GST where applicable.

    • We/Us/Our means Grub Rug.

    • You/Your means you as the purchaser of the items from www.grubrug.com.au in accordance with these Terms and Conditions.

    Compliance with these Terms and Conditions

    This agreement is a contract between the customer (you) and Grub Rug. By using this website, you acknowledge that you have read and understand and agree to these Terms and Conditions when you order online with us. These Terms and Conditions apply during the ordering, purchasing, fulfilment and delivery of the goods from www.grubrug.com.au.

    Use of this website

    This website and its contents are subject to Copyright owned by Grub Rug. You many view this website and its contents using your web browser and electronically copy and print hard copies of parts for personal and non-commercial use. Any unauthorised use, including duplicating, distribution, modification, transmission, display, republication, of the content of this site is strictly prohibited.

    Other Websites

    On www.grubrug.com.au there may be links to other websites that may be of interest to you. Grub Rug is not responsible for the privacy practices of third-party websites. You should exercise caution and check the website you are visiting, as we will not be liable for any damage caused by use of these websites.

    Placing Order

    You can place an online order via the website by correctly completing and submitting the electronic order form on the website. When you submit you are committing to purchase the goods for the stated price, GST and delivery fee specified at the time.

    Completing the electronic order form, you are in agreement to provide information to your personal details that are relevant, accurate and necessary to allow Grub Rug and the delivery agent to process and deliver your order.

    Grub Rug will not be liable to loss or delay of any third party to deliver the goods due to incomplete or inaccurate personal details provided by you.

    Please thoroughly check over your order before submitting your order with us. Once you have submitted, changes or cancellations cannot be made unless they are made in agreement with Grub Rug. Once your order has been submitted, you will receive an automated generated invoice containing your Order Number. When communicating with us please quote your order number.

    Rejection or Acceptance of an Order

    Grub Rug reserves the right to either accept or reject an order from you at any time or reason.

    If we accept your order, it represents an agreement by Grub Rug to supply the goods to you in accordance with the order Terms and Conditions.

    If we reject your order, we will notify you of our decision via email within 7 business days of you placing your order. If we reject an order that has already been processed, we will refund the money within 7 business days. The receipt of your refund will be determined by your financial institution and the time taken by them to process your refund. Grub Rug will not be liable for any loss, damage, cost, expense or injury you or any third party incurs as a result of any delay in processing your refund.

    Product Availability

    From time to time, some Goods may be displayed on the website may be out of stock and we may be unable to complete or fulfil all or part of your order. If this occurs, we will be in contact with you via email to arrange an amendment of your order. We will offer an alternative comparable product and price or if available and agree to a refund. If applicable we will continue to fulfil the remainder of your order.

    Products

    All photos and images displayed on www.grubrug.com.au are for illustration purposes only. The size and dimensions of the product may differ in real life. Each product will have the approximate size written in the description. The colour of the Products shown on the website may slightly vary in shade to what is received.

    Price and Payment

    The price of a product is stated on the website and you agree to pay for the goods at the time of placing an order with us. All prices and associated fees and charges are in Australian Dollars and are inclusive of GST where applicable. The prices on the website are subject to change without any notice to you. All accepted orders can be paid with Stripe / PayPal which accepts all major debit and credit cards from customers.

    You will receive a Tax Invoice via email once payment has been processed. All payments must be cleared in full prior to your goods being dispatched. If your payment cannot be processed, your order will be rejected.

    Discount codes are only valid for single use and cannot be used in conjunction with any other offer.

    Governing Law

    www.grubrug.com.au is created, controlled and maintained by Grub Rug. Your use of this website is governed by, construed and enforced in accordance with the laws of Australia.

    This website is only available to be accessed throughout Australia. All disputes arising from your use of this website are exclusively subject to the authority of Queensland, Australian courts.

    Disclaimer/ Limitation of Liability

    You agree that your access to, and use of www.grubrug.com.au is subjected to these Terms and Conditions and all applicable laws.

    This site and its contents are provided by Grub Rug may contain discrepancies and inaccuracies and may not be complete or current.

    Neither Grub Rug or contractors will be liable for any damages , or in any way relating to, the use of this site and any other site linked. Grub Rug makes no representations or warranties of any kind, express or implied as the operation of this website or information, materials, content or products included, except as otherwise provided under applicable laws. This applies to indirect, direct, special or other damages for loss of profits, business interruption or loss of data information.

    Damages/Injuries that may occur

    Please always use a non-slip mat under your Grub Rug. Only use in a safe manner and not for anything other than what it is intended for. Grub Rug will not be responsible for any injuries that may occur when using our products. Grub Rug accepts no liability for injury, loss or damage arising from the use of our products.

    Always store and use your Grub Rugs in dry, cool areas. Grub Rugs should not be used in internal areas if moisture is present and should only be used when completely dry.

    CAUTION: Non slip mesh/matting is to be used underneath Grub Rugs to avoid any accidental slippages and to protect your surface from any potential blemishes (Plasticizer migration caused by the use of Grub Rug are extremely rare however extra care should be given towards vinyl surfaces). Grub Rugs should not be used in extreme heat conditions or stored near heat sources such as firepits or BBQs, or objects which may refract light such as metal or glass. Grub Rugs are made tough for Australian conditions however care and preventive steps should always be taken to protect and prolong your Grub Rug.

    Grub Rug will not be held responsible for any misuse in our products. Always use as directed.

  • Last Updated 07/09/2022

    This privacy notice for Grub Rug describes how and why we might collect, store, use and/or share your information when you use our services, such as when you:

    • Visit our website www.grubrug.com.au or any website of ours that links to this privacy notice

    • Engage with us in other related ways, including any sales, marketing, or events

    Questions or Concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us on sales@grubrug.com.au.

    SUMMARY OF KEY POINTS

    This summary provides key points from our privacy notice.

    What personal information do we process?

    When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Grub Rug and the Services, the choices you make, and the products and features you use.

    Do we process any sensitive personal information?

    We do not process any sensitive personal information.

    Do we receive any information from third parties?

    We do not receive any information from third parties.

    How do we process your information?

    We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

    In what situations and with which parties do we share personal information?

    We may share personal information in specific situations and with specific third parties.

    How do we keep your information safe?

    We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

    What are your rights?

    Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

    How do we exercise your rights?

    The easiest way to exercise your rights is by contacting us on sales@grubrug.com.au. We will consider and act upon any request in accordance with applicable data protection laws.

    1. What information do we collect?

    Personal information you disclose to us;

    We collect any information you voluntarily provide us when you register on the services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

    Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include:

    • Names

    • Phone numbers

    • Email addresses

    • Mailing addresses

    • Billing addresses

    • Debit/credit card numbers

    • Usernames

    • Passwords

    Sensitive Information. We do not process sensitive information.

    Payment Data. We may collect data necessary to process your payment if you make purchases. Such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe / PayPal. You may find their privacy notice links here;

    https://stripe.com/en-au/privacy.

    https://www.paypal.com/au/webapps/mpp/ua/privacy-full

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

    2. How do we process your information?

    We process your personal information for a variety of reasons, depending on how you interact with our services, including:

    • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

    • To deliver and facilitate delivery of services to the user. We may process your information to provide you with requested service.

    • To respond to user inquires/offer support to users. We may process your information to respond to your inquires and sole any potential issues you may have with the requested service.

    • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

    • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns and exchanges made through the service.

    • To request feedback. We may process your information when necessary to request feedback and to contact you about our use of services.

    • To send you marketing and promotional communications. We may process personal information you send us for marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

    • To deliver targeted advertising to you. We may process information to develop and display personalised content and advertising tailored to your interests, location, and more.

    • To post testimonials. We post testimonials on our services that may contact personal information.

    • To protect our services. We may process your information as a part of our efforts to keep our services safe and secure, including fraud monitoring and prevention.

    • To administer prize draws and competitions. We may process your information to administer prize draws and competitions.

    • To evaluate and improve our services, products, marketing and, your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience.

    • To identify usage trends. We may process information about how you use our services to better understand how they are being used so we can improve them.

    • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

    • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

    3. When and with whom we share your personal information?

    We may need to share your personal information in the following situations:

    · Business transfers. We may need to share or transfer you information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

    4. Do we use cookies or other tracking technology’s?

    We may use cookies or other tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our cookies notice.

    5. How long do we keep your information?

    We will only keep your personal information for as long as it necessary for the purposes set out in the privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of the time the user has an account with us.

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

    6. How do we keep your information safe?

    We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

    7. Do we collect information from minors?

    We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are a parent/guardian of such a minor and consent to such minor dependents' use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at sales@grubrug.com.au.

    Changes

    We may update this Privacy Policy from time to time. We encourage you to periodically review this Privacy Policy so you remain informed about how we handle your personal information.

    Contact Us

    If you have any concerns or questions on how we handle your personal information, please contact us on sales@grubrug.com.au